Privacy Policy

This policy explains how Indraprastha (a partnership firm) ("we") handles your personal data when you use this website or order from us, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Details you give us: your name, phone number, email, delivery address and the messages you send us.
• Order details: the items you buy, amounts and order history.
• Payment status. Card, UPI and bank details are entered with our payment partner, Razorpay, and are never stored by us.
• How you use the site: pages viewed, device and browser type, approximate location, and how you scroll and tap, collected through cookies and similar tools.

How we use it

• To process, deliver and support your orders, and to talk to you on WhatsApp, phone or email about them.
• To prevent fraud and misuse.
• To understand how the site is used and improve it.
• To measure and improve our advertising.
• To meet legal, tax and accounting requirements.

Who we share it with

We share only what each partner needs to do its job: courier partners (delivery), Razorpay (payments), and our hosting and analytics providers. These include Google Analytics, Meta (Facebook and Instagram) and Microsoft Clarity, which records anonymised sessions with typed text hidden.

We do not sell your personal data. We may disclose it if required by law.

Cookies

We use cookies to keep your cart and sign-in working, and to measure visits and advertising. You can block or delete cookies in your browser settings; the cart and checkout may not work without them.

How long we keep it

We keep order records for as long as tax and accounting laws require. Other data is kept only as long as it is needed for the purposes above.

Your rights

You can ask to see, correct or delete your personal data, or withdraw your consent, by contacting us on WhatsApp +91 81307 37656 or email support@indraprasthastore.com. Some order records must be kept by law even after a deletion request.