Returns, Exchanges & Refunds

Every piece is checked before it is packed. Because nightwear is worn close to the skin, we do not accept returns for a change of mind.

We review every request individually. Whether a request is accepted, and how it is resolved, is decided by us after looking into the case and, where needed, inspecting the item.

Damaged, defective or wrong item

Report it within 48 hours of delivery on WhatsApp +91 81307 37656 or email support@indraprasthastore.com, with your order number, clear photos of the item and its tags, and an unboxing video that starts from the sealed parcel.

Requests made after 48 hours, or without an unboxing video, may not be accepted.

What we do not accept

• Change of mind, or no longer wanting the item.
• Small differences in colour or texture caused by screens, lighting or photography.
• Minor variations in embroidery or print, which are natural in these garments.
• Items that have been worn, washed, altered, or that are missing their original tags or packaging.
• Damage caused by wear, washing or misuse.
• Items bought on sale or at a discount, unless they arrived damaged or wrong.

Size exchanges

Size exchanges are not guaranteed and are offered at our discretion. To request one, message us within 48 hours of delivery. The item must be unworn and unwashed, with tags and packaging intact.

An exchange depends on the size being in stock. You pay the shipping both ways, and only one exchange is allowed per order. Size issues are not refunded.

How a request is handled

• Message us first. Please do not send anything back without our approval; parcels sent without approval may not be accepted.
• If we need the item back, we will share the address and instructions. It must reach us in the condition described above.
• After reviewing the case we will tell you our decision, which may be a replacement, an exchange or a refund.

Refunds

• Approved refunds are processed within 7 working days of approval.
• Online payments are refunded to the original payment method. Your bank may take a further 5–7 working days to show it.
• Cash on delivery orders are refunded by UPI or bank transfer to an account you give us.
• Shipping charges are not refunded, unless the mistake was ours.

Cancellations

You can cancel an order before it is dispatched by messaging us. If it has not left our store, we will cancel it and refund the full amount.

Orders cannot be cancelled once dispatched. If cash on delivery orders are repeatedly refused at the door, we may stop offering cash on delivery to that customer.